Privacy Policy

1. Introduction

Matab ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telemedicine platform and services.

2. Information We Collect

Personal Information

• Name, email address, phone number, and date of birth
• Profile information and preferences
• Payment and billing information
• Communication preferences and language settings

Medical Information

• Medical history, symptoms, and health conditions
• Consultation notes and treatment plans
• Prescription information and medical documents
• Video consultation recordings (when consented)

Technical Information

• Device information, IP address, and browser type
• Usage data and platform interaction analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

• Provide Medical Services: Facilitate consultations between patients and doctors
• Communication: Send appointment reminders, medical updates, and platform notifications
• Payment Processing: Process payments for consultations and message credits
• Platform Improvement: Analyze usage patterns to enhance user experience
• Legal Compliance: Meet regulatory requirements and legal obligations
• Security: Detect and prevent fraud, abuse, and security threats

4. Information Sharing and Disclosure

We Share Information With:

• Healthcare Providers: Doctors you consult with on our platform
• Service Providers: Trusted third parties who assist in platform operations
• Payment Processors: Secure payment processing services
• Legal Authorities: When required by law or to protect user safety

We Do NOT:

• Sell your personal or medical information to third parties
• Share your information for marketing purposes without consent
• Disclose medical information without proper authorization

5. Data Security

We implement robust security measures to protect your information:

• Encryption: All data is encrypted in transit and at rest using AES-256 encryption
• Access Controls: Strict access controls and multi-factor authentication
• Regular Audits: Regular security audits and penetration testing
• HIPAA Compliance: Adherence to healthcare data protection standards
• Secure Infrastructure: Cloud infrastructure with enterprise-grade security

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Withdrawal: Withdraw consent for data processing
• Opt-out: Opt-out of marketing communications

7. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. Medical records are retained according to healthcare regulations and professional standards. You can request deletion of your account and associated data at any time, subject to legal and regulatory requirements.

8. International Data Transfers

Our services may involve transferring your information to servers located outside your country of residence. We ensure adequate protection through appropriate safeguards, including standard contractual clauses and adequacy decisions recognized by relevant data protection authorities.

9. Children's Privacy

Our services are not intended for children under 13 years of age. For users between 13-17, parental consent is required. We do not knowingly collect personal information from children under 13 without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes through email or platform notifications. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: